At Happy Hobby Store, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully to understand how we process and ship orders.

1. Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Times

Estimated delivery times vary depending on your location:

Region	Estimated Delivery Time
United States	7–15 Business Days
Canada	7–15 Business Days
United Kingdom	6–12 Business Days
Australia	7–15 Business Days
New Zealand	8–18 Business Days
Europe	5–12 Business Days
Asia	7–18 Business Days
Rest of the World	10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery destination

• Product weight and dimensions

• Selected shipping method

• Promotional offers, where applicable

From time to time, we may offer free shipping on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

6. Shipping Delays

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, including:

• Customs inspections

• Severe weather conditions

• Public holidays

• Carrier delays

• High shipping volumes

• Incorrect shipping information provided by the customer

Happy Hobby Store is not responsible for delays caused by shipping carriers or customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to redirect or recover the package.

Additional shipping charges may apply if a package must be reshipped due to an incorrect address.

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 7 days of the delivery date (or expected delivery date if tracking indicates the package is lost).

• Include your order number and, if applicable, clear photographs of any damage.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund where applicable.

9. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will receive tracking information for each shipment, where available.

10. Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the package passes to the customer.

If you believe your package was delivered incorrectly, please contact the shipping carrier first and then contact us for assistance.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Happy Hobby Store

Email: bagrzb@gmail.com

Business Address:
Zahradní 261
Hradec Králové
Czechia

We are committed to providing prompt assistance and will do our best to respond to all inquiries as quickly as possible.